Dilara Göksel Parry

In July 2017, the Pet Retention Program at Contra Costa Animal Services (CCAS) got a request for the return of a young tabby cat adopted from the shelter a few months prior. When Stefani Buzzard, the pet retention coordinator at the time, responded with a request for more information about the situation, the reply began: “We are really in love with Mango (aka Buttercup at the shelter) and we’d actually really like to keep her….”

As it turned out, Mango had been having a problem with intermittent urination outside of the litter boxes, and a vet visit had ruled out common medical causes. There was tension between Mango and the resident cat, Nohea, and the adopters had tried multiple changes to solve the problem to no avail. Seeing that the bond between adopter and cat was still seemingly intact, Stefani’s mind turned toward providing resources to help keep the cat in the home—sending links and information to address the issues, and praising the adopter for their willingness to work with challenging behaviors. She also mentioned that there was a program that could help them with funds, if finances were an issue.

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